Minimum stay
- Direct reservations require a minimum stay of 2 nights, unless a different condition is confirmed in writing by Casa Ecos d'Alma.
Guests and children
- The number of guests selected at booking must match the number of guests staying at the property.
- Only children above 10 years old are allowed by default, and each child above 10 counts as 1 additional guest.
- Children under 10 years old are allowed only with prior consent from the house before confirming the reservation.
- Maximum occupancy is 3 guests, including adults and children counted as guests.
Payment
- Direct bookings are paid securely online through Mercado Pago unless another payment method is explicitly agreed in writing.
- The reservation is confirmed only after payment has been approved and the booking is registered in the reservation system.
- Prices may include accommodation, cleaning fee, applicable taxes and displayed booking charges.
Cancellation policy
- All direct booking cancellations are non-refundable.
- Any change request is subject to availability and may require price adjustment.
Check-in and check-out
- Standard check-in time: 3:00 PM.
- Standard check-out time: 11:00 AM.
- Early check-in or late check-out is subject to availability and must be confirmed in advance.
House rules
- Casa Ecos d'Alma is a non-smoking property.
- Parties, disruptive noise and activities that disturb neighbors are not allowed.
- Guests are expected to take care of the suite, furniture, equipment and amenities.
- Damage, missing items or exceptional cleaning needs may generate additional charges.
Acceptance
By completing a direct booking, the guest confirms that they have reviewed and accepted these booking policies, including the non-refundable cancellation policy and the children policy.
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